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FAQs: TRS-ActiveCare Billing Cycle

FAQs: TRS-ActiveCare Billing Cycle

When will districts be billed and when will premiums be due?

Effective September 2014, WellSystems will generate each participating district/entity's billing summary on the 1st of each month. If the 1st is not a business day, the bill will be produced on the first business day after the 1st. Payment will be due by the 15th of the month. If the 15th of the month is not a business day, payment is due by the last business day prior to the 15th.

The chart below shows the billing generation and due dates through the end of the 2014-2015 plan year. The cells represent the new billing cycle and payment due dates beginning in September.

For transactions effective this month... Billing will generate on... And payment will be due by...
08/2014 08/1/2014 08/15/2014
09/2014 09/2/2014 09/15/2014
10/2014 10/1/2014 10/15/2014
11/2014 11/1/2014 11/14/2014
12/2014 12/1/2014 12/15/2014
01/2015 01/2/2015 01/15/2015
02/2015 02/2/2015 02/13/2015
03/2015 03/2/2015 03/13/2015
04/2015 04/1/2015 04/15/2015
05/2015 05/1/2015 05/15/2015
06/2015 06/1/2015 06/15/2015
07/2015 07/1/2015 07/15/2015
08/2015 08/1/2015 08/14/2015
09/2015 09/1/2015 09/15/2015
10/2015 10/1/2015 10/15/2015
11/2015 11/2/2015 11/13/2015
12/2015 12/1/2015 12/15/2015
01/2016 01/4/2016 01/15/2016

Why is the September invoice not available until September 2nd?

Because September 1st is a federal holiday, the bill for September will not generate until Tuesday September 2nd.

Will districts continue to submit their premium payments through TEXNET?

Yes, payments will continue to be submitted via TEXNET.

Can districts call WellSystems to request copies of a bill?

Districts can call their designated Enrollment Coordinator at WellSystems to request copies of their monthly bills.

Contact our toll-free Customer Service Lines.
TRS-ActiveCare Customer Service Number:
Option 1, Aetna (medical)
Option 2, Caremark (prescription drug)
FirstCare: 1-800-884-4901
Scott & White Health Plan: 1-800-321-7947
Allegian Health Plans: 1-855-463-7264
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