General Information

Active MembersRetirees & BeneficiariesEmployersGeneral Information

Contacts for Teachers Retirement System of Texas

Contacts for TRS

How to Reach TRS
You may contact a member service representative by mail, telephone, personal appointments in TRS's Austin office, or scheduled group meetings in numerous locations across the state. To reduce waiting time, please schedule appointments in advance.

General TRS Information
(or 512-542-6400)
TRS Telephone Counseling Center
(Monday–Friday, 7 a.m.–6 p.m.;
also automated information available
day or night, seven days a week)
Other Ways to Reach TRS
Dial Relay 711 For the hearing impaired
512-542-6592 Automated Telephone Directory
Comments Comments & Suggestions for TRS
Mailing Address
Teacher Retirement System of Texas
1000 Red River Street
Austin, Texas 78701-2698
Street Address
TRS Headquarters
1000 Red River Street
Austin, Texas 78701
TRS Investments
816 Congress Ave., 13th Floor
Austin, Texas 78701
Job Listings
TRS Job Listings
TRS Health and Insurance Benefits Department
1-888-237-6762 TRS Health Benefits
Eligibility and Enrollment (General Questions)
1-800-367-3636 TRS-Care Customer Service Number
Option 1, Express Scripts (prescription)
Option 2, Aetna Medicare Advantage (medical)
Option 3, Aetna (standard medical)
1-800-222-9205 TRS-ActiveCare Customer Service Number for Aetna and Caremark (effective 9/1/2014)
1-800-222-9205 TRS-ActiveCare Customer Service Number
Option 1, Aetna (medical)
Option 2, Caremark (prescription)
Long Term Care Insurance
1-866-659-1970 Genworth Customer Service Number
Social Security Information
1-800-772-1213 Social Security Administration
TRS Media Center
Media Contacts For media inquiries and other helpful resources
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